Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings assigned to them below unless the context expressly requires otherwise:

• "svip7", "we", "us", "our" — refers to the svip7 platform, its operators, and its duly authorised representatives.
• "Platform" — the svip7 website accessible at svip7.bio and any associated mobile interfaces or applications.
• "Member", "you", "your" — any individual who has registered a valid account on the Platform.
• "Account" — a registered user account held by a Member on the Platform.
• "Balance" — the total funds credited to a Member's Account at any given time, expressed in Indonesian Rupiah (IDR / Rp).
• "Deposit" — any transfer of funds from a Member's nominated payment method into their Account Balance.
• "Withdrawal" — any transfer of funds from a Member's Account Balance to their nominated payment method.
• "Bonus Funds" — promotional credits added to an Account subject to wagering requirements and other conditions described in Section 5.
• "Wager" / "Bet" — any stake placed by a Member on any game, sporting event, or other market available on the Platform.
• "KYC" — Know Your Customer; the identity and age verification process required under Section 3.
• "Restricted Person" — any individual falling within the categories described in Section 2.3.
• "Force Majeure" — any event beyond the reasonable control of svip7, including but not limited to acts of God, governmental actions, internet or telecommunications failures, and civil unrest.

2 Eligibility

2.1 Age Requirement. You must be at least 21 years of age to register an Account or place any Wager on the Platform. svip7 enforces a strict 21+ policy and reserves the right to request age-verification documentation at any time. Any Account found to be held by a person under 21 years of age will be immediately suspended, all Wagers voided, and any Balance returned minus Bonus Funds.

2.2 Residency. The Platform is operated primarily for players who are residents of Indonesia. By registering, you represent that you are accessing the Platform from a jurisdiction in which doing so is not prohibited by applicable local law. It is your sole responsibility to determine whether your use of the Platform is lawful in your jurisdiction.

2.3 Restricted Persons. The following individuals are not permitted to register an Account or place Wagers:

• Persons under 21 years of age;
• Persons who have voluntarily self-excluded from the Platform or from gambling services generally;
• Employees, directors, officers, or contractors of svip7 or its affiliated entities, and their immediate family members;
• Persons acting on behalf of any of the above categories;
• Persons who have been notified by svip7 that their Account has been permanently closed.

2.4 Single Account. Each Member may hold only one Account. Operating multiple Accounts is strictly prohibited and will result in the permanent closure of all associated Accounts and the forfeiture of any Bonus Funds therein.

3 Account Registration

3.1 Registration Process. To access real-money gaming on the Platform, you must complete the registration process by providing accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and a valid Indonesian mobile phone number.

3.2 Accuracy of Information. You warrant that all information provided during registration and at any subsequent point is truthful, accurate, and not misleading. svip7 reserves the right to suspend or close any Account where information is found to be false, incomplete, or outdated.

3.3 KYC Verification. svip7 operates a mandatory KYC (Know Your Customer) verification programme. Before any Withdrawal is processed, and at svip7's discretion at any other time, Members may be required to submit one or more of the following documents:

• A copy of a valid government-issued photo ID (Indonesian National Identity Card / KTP, passport, or driver's licence);
• Proof of residential address dated within the last three months (utility bill, bank statement, or official government correspondence);
• Proof of ownership of the payment method used for Deposits (bank statement showing account name matching the registered Member name).

3.4 Account Security. You are solely responsible for maintaining the confidentiality of your Account credentials. You must not share your username, password, or any one-time authentication code with any third party. svip7 will not be liable for any loss arising from unauthorised access to your Account where you have failed to maintain adequate security of your credentials. You must notify svip7 support immediately if you suspect unauthorised access to your Account.

3.5 Account Closure. You may request closure of your Account at any time by contacting svip7 customer support. Any remaining real-money Balance will be returned to your nominated payment method following completion of KYC verification and subject to any outstanding Wagers being settled.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods. svip7 accepts Deposits and processes Withdrawals via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All Balances are maintained in Indonesian Rupiah (IDR). svip7 does not accept Deposits in cryptocurrency or via third-party payment processors not listed on the Platform.

4.2 Deposit Processing. Deposits are credited to your Account Balance in real time upon confirmation from your payment provider. Minimum and maximum Deposit amounts are displayed on the Deposit page and are subject to change at svip7's discretion with reasonable prior notice.

4.3 Withdrawal Processing. Withdrawal requests submitted by verified Members are processed within three (3) minutes on average during normal operating conditions. Processing times may be extended in exceptional circumstances including but not limited to system maintenance, banking downtime, or where additional KYC documentation is required.

4.4 Payment Method Matching. Withdrawals will only be processed to the same payment method and account name used for the Member's most recent Deposit. svip7 does not process Withdrawals to third-party accounts, accounts held in names other than the registered Member's legal name, or payment methods not previously used for a Deposit on the Account.

4.5 Currency. All transactions on the Platform are conducted in Indonesian Rupiah (IDR / Rp). svip7 does not accept or pay out in foreign currencies. Any currency conversion is the sole responsibility of the Member's payment provider and any associated fees are borne by the Member.

4.6 Suspicious Transactions. svip7 reserves the right to delay, suspend, or refuse any Deposit or Withdrawal where there is a reasonable basis to suspect fraudulent activity, money laundering, or a breach of these Terms & Conditions. In such circumstances, svip7 may freeze the relevant Account and retain funds pending investigation.

5 Bonuses & Promotions

5.1 General Bonus Terms. From time to time, svip7 may offer Bonus Funds, free bets, cashback rewards, reload bonuses, and other promotional incentives to Members. All promotions are subject to the specific terms published alongside each offer on the Platform, in addition to the general provisions set out in this Section.

5.2 Wagering Requirements. Unless explicitly stated otherwise in the specific promotion terms, Bonus Funds are subject to a wagering requirement before they or any winnings derived from them may be withdrawn. The applicable wagering multiplier and eligible games for each promotion are specified in the relevant promotion description. Wagering contributions from different game categories (slots, live casino, sportsbook, togel) may vary and are set out in each promotion's terms.

5.3 Bonus Eligibility. Welcome bonuses are available exclusively to new Members on their first qualifying Deposit. Existing Members are not eligible for new-member promotions. svip7 reserves the right to determine eligibility for any promotion at its sole discretion and to withdraw or amend any promotion at any time.

5.4 Bonus Abuse. svip7 reserves the right to void Bonus Funds, cancel Wagers placed with Bonus Funds, and close Accounts where it determines that a Member has engaged in bonus abuse, including but not limited to: creating multiple Accounts to claim the same promotion, placing offsetting Wagers to circumvent wagering requirements, or exploiting an error in a promotion's terms.

5.5 Bonus Expiry. Bonus Funds that are not wagered within the time period specified in the relevant promotion terms will expire and be removed from the Member's Account Balance without notice. Expired Bonus Funds are not recoverable.

6 Game Rules & Fair Play

6.1 Random Number Generation. All casino games available on the Platform — including slots, live casino, video poker, and virtual table games — use independently certified random number generation (RNG) software. svip7 does not manipulate game outcomes. RNG certification is conducted by independent third-party testing laboratories and results are available on request.

6.2 Sportsbook Rules. All sports bets are accepted and settled in accordance with the svip7 Sportsbook Rules, which are available on the Platform. In the event of a conflict between the Sportsbook Rules and these Terms & Conditions, the Sportsbook Rules shall prevail in respect of sporting wagers. svip7 reserves the right to void any Wager placed on an event where a material error in the odds was caused by a technical fault.

6.3 Disconnection Policy. In the event of a disconnection during a game round, svip7's server records will be used to determine the outcome. Incomplete game rounds are resolved in accordance with each game provider's disconnection policy. svip7 accepts no liability for losses arising from player-side connectivity issues.

6.4 Maximum Winnings. svip7 may apply maximum single-session or single-event winning caps across certain game categories. Where applicable, these caps are displayed within the relevant game or market. Any winnings exceeding the applicable cap will be reduced to the stated maximum and the excess will not be credited.

6.5 Malfunction Policy. In the event of a software or hardware malfunction that affects game integrity, svip7 reserves the right to void all affected Wagers and return stakes to the relevant Members. "Malfunction voids all pays and plays" applies to all electronic gaming on the Platform.

7 Responsible Gaming

7.1 Commitment. svip7 is committed to promoting responsible gaming. We provide a suite of tools to help Members maintain control over their gaming activity. These tools are available to all Members at any time through the Account settings or by contacting customer support.

7.2 Available Tools. The following responsible gaming tools are available on the Platform:

• Deposit Limits: Members may set daily, weekly, or monthly Deposit limits. Limits take effect immediately when reduced and after a 24-hour cooling-off period when increased.
• Session Time Limits: Members may set a maximum gaming session duration after which they will be automatically logged out.
• Loss Limits: Members may set daily, weekly, or monthly loss limits to cap their net losses over a defined period.
• Self-Exclusion: Members may request a temporary self-exclusion (minimum 30 days) or a permanent self-exclusion from the Platform. During a self-exclusion period, the Account will be suspended and no Deposits or Wagers will be accepted.
• Reality Checks: Members may enable periodic on-screen reminders displaying the duration of their current session and net win/loss position.

7.3 Age Verification. svip7 takes the protection of minors extremely seriously. The Platform is strictly for adults aged 21 and over. We employ age-verification technology at registration and reserve the right to request documentary proof of age at any time. Any Account found to belong to a person under 21 years of age will be immediately closed.

For further information on responsible gaming, please visit our dedicated Responsible Gaming page.

8 Prohibited Conduct

8.1 The following conduct is strictly prohibited on the Platform and will result in immediate Account suspension, forfeiture of Bonus Funds, and potential legal action:

• Using automated software, bots, scripts, or any other tool to place Wagers, harvest data, or manipulate Platform functionality;
• Colluding with other Members or third parties to gain an unfair advantage in any game or betting market;
• Exploiting software bugs, glitches, or pricing errors to generate profit, and failing to report such errors to svip7 support;
• Engaging in any form of money laundering, fraudulent payment activity, or chargebacks;
• Opening or operating multiple Accounts (see Section 2.4);
• Providing false identity or age information during registration or KYC;
• Engaging in match-fixing, arbitrage betting across platforms in a manner designed to guarantee profit regardless of outcome, or any other form of professional advantage play that svip7 determines to be contrary to the spirit of fair recreational gaming;
• Harassing, threatening, or abusing svip7 staff or other Members through any communication channel.

8.2 Where svip7 identifies prohibited conduct, it reserves the right to void all affected Wagers, withhold Withdrawals pending investigation, permanently close the Account, and report the matter to relevant authorities where legally required.

9 Intellectual Property

9.1 All content on the Platform — including but not limited to the svip7 brand name, logo, software, game content, text, graphics, user interface design, and database structure — is the exclusive intellectual property of svip7 or its licensed content providers and is protected by applicable intellectual property law.

9.2 Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for their personal recreational gaming purposes. This licence does not extend to copying, reproducing, distributing, creating derivative works from, or commercially exploiting any part of the Platform's content.

9.3 Game content provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft remains the intellectual property of the respective studios and is used on the Platform under licence.

10 Limitation of Liability

10.1 To the fullest extent permitted by applicable law, svip7's total liability to any Member in connection with their use of the Platform — whether arising in contract, tort (including negligence), statute, or otherwise — shall not exceed the total amount deposited by that Member in the 30 days immediately preceding the event giving rise to the claim.

10.2 svip7 shall not be liable for any indirect, incidental, special, consequential, or punitive losses, including loss of profits, loss of data, loss of goodwill, or business interruption, howsoever caused.

10.3 svip7 makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

10.4 Force Majeure. svip7 shall not be in breach of these Terms & Conditions and shall not be liable for any delay or failure to perform its obligations where such delay or failure results from a Force Majeure event. svip7 will use reasonable endeavours to minimise the impact of any Force Majeure event and will notify Members of any significant service disruption.

11 Privacy & Data Protection

11.1 svip7 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

11.2 svip7 applies 256-bit TLS 1.3 encryption to all data transmitted between your device and the Platform, and AES-256 encryption to all personal and financial data stored at rest. Your personal data will not be sold, rented, or otherwise disclosed to third parties except as set out in the Privacy Policy or as required by law.

11.3 svip7 may share limited Member data with its licensed game providers, payment processors, and KYC verification partners strictly to the extent necessary to provide the services available on the Platform. All such third parties are bound by data processing agreements consistent with applicable data protection standards.

12 Amendments to These Terms

12.1 svip7 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, svip7 will provide at least seven (7) days' notice by posting a prominent notice on the Platform and, where practicable, by sending an email notification to the registered address associated with each affected Account.

12.2 Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must cease using the Platform and may request Account closure in accordance with Section 3.5.

12.3 The most current version of these Terms & Conditions is always available on the Platform at svip7.bio/terms-conditions. The "Last Updated" date at the top of this document reflects the date on which the most recent revision was made.

13 Governing Law & Dispute Resolution

13.1 These Terms & Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of the jurisdiction in which svip7 holds its operating licence, without regard to its conflict of law provisions.

13.2 In the event of a dispute between a Member and svip7, the Member should first contact the svip7 customer support team to seek an informal resolution. svip7 will use its reasonable endeavours to resolve any complaint within fourteen (14) business days of receipt.

13.3 Where a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the competent courts or arbitration body designated by svip7's licensing authority. Details of the applicable dispute resolution body are available from svip7 customer support upon request.

13.4 Nothing in this Section shall prevent svip7 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

14 Contact Information

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the svip7 Platform, please contact our customer support team using the details below. All formal legal notices must be directed to the email address listed and clearly marked "Legal Notice" in the subject line.

• Email: [email protected]
• Live Chat: Available 24/7 via the Platform (WIB — Western Indonesia Time, UTC+7)
• Response Time: General queries within 2 hours; formal complaints within 14 business days